Consumer rights when purchasing digital content
When you purchase an E-book from Highland Statistics, you will be given (instantly) a download link to a pdf file. Once you click on the download link, our system generates an (unprotected) pdf file that contains user information (hidden and visible) on each page.
The UK Consumer Rights Act gives consumers protection when it comes to digital downloads that fail to work (i.e. are corrupt). Consumers are entitled to a repair or replacement if the digital content is faulty. In the unlikely event that our pdf is faulty, we will offer a refund or replace the pdf file. Please note that you need an up-to-date pdf reader to view our pdf files.
Canceling a digital download
Under the Consumer Contracts Regulations, digital downloads are neither goods nor services, meaning the law is a little different. If you want to download something within 14 days of buying it (what is known as the 'cooling-off’ period), you will have to give your consent to waive the 14 day cooling-off period.
Under the UK Consumer Contracts Regulations, digital downloads are neither goods nor services, meaning that the law is a little different. If you download our book(s) within 14 days of buying it, you give your consent to waive the 14 day cooling-off period. In other words, when you purchase an E-book from Highland Statistics, you can ask for a refund within 14 days, provided that you have not downloaded it yet. No refund will be given once you have downloaded a pdf file.
A detailed description (i.e. Table of Contents) of each E-book can be found on the product description in the shopping cart.